FAQ

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Frequently Asked Questions

Is the sanctuary wheelchair accessible? 
Yes. You can hire a wheelchair free of charge at the entry. If you contact us in advance we can reserve a wheelchair for you.

Can I feed the wild animals while I am there? 
No. Although the wild animals that call Lone Pine home can be quite bold and seem interested in your food, please refrain from feeding them. Our food is not a part of their natural diet and can result in illness. 

What are your visiting hours? ::
We are open from 9:00am until 5:00pm every day of the year.
The only exceptions are Anzac day (1:30pm - 5:00pm) & Christmas Day (9:00am - 4:00pm).

Can I catch a City Cat to Lone Pine? 
No. The City Cats route does not extend to Lone Pine. The Mirimar is the only boat that visits Lone Pine. It leaves from the Cultural Centre Pontoon at 10:00am everydayGo to www.mirimar.com for more information. ||||

What accommodation options are close by? 
Lone Pine is located only 15mins from Brisbane CBD. The hotels there would be the most convenient as public transport is close by and drops you right at our front door. The concierges will also be able to help you find your way around the city. You can get great deals on Brisbane hotels at www.wotif.com.au. There is no accommodationa available at Lone Pine


Do you have a cafe on site? 
There are two cafes at Lone Pine. The Sleepy Koala Cafe is located in the sanctuary and serves hot & cold meals and drinks. It is open from 9:00am - 3:00pm. The Riverside Cafe is located just outside the main entrance along the beautiful Brisbane River. No admission fee is required. The Riverside's opening hours are 9:00am - 4:00pm. Free Wi-Fi is available at both locations.

Can I bring my own picnic lunch? 
Yes. There are plenty of areas to have a picnic lunch. A popular spot is along the river near the wild Lorikeet feeding areaOur liquor license does not permit BYO alcohol, however we sell beer and wine at the two cafes. 

Do you run a shuttle service? 
We don't run a shuttle service, the Brisbane city council bus service runs two buses that stop inside of Lone Pine. Bus 430 leaves from platform B4 in the Myer centre bus station. Bus 445 leaves from stop 40 on Adelaide st. For travel information, please visit www.translink.com.au

Are guests arriving on the Mirimar boat still greeted by a koala on a German Shepherd's back? 
No. This practice was discontinued in the early 1990s.

Do you accept work experience students? 
Yes. Currently we only accept work experience students aged 18 years and over. Any work experience requirements must fit into our volunteer program.

Do I really get to hug a koala
Yes you do! you can hold one of our cuddly koalas any time between 9:00am and 4:30pm. No need to book a time, just see our friendly staff at the General Store to purchase a ticket.

Do I have to buy a photo to be able to hold a koala
No, you can hold a koala for free but you won't be able to take any photos on your camera. If you do purchase a souvenir photograph,  you will then be able to take some photos on your own camera. The proceeds go towards building new enclosures, our research projects and eucalyptus plantations.

Is it stressful for the koalas to be handled
No. All our koalas are used to human interaction as they experience it from a very early age.   Our koalas can only be handled for a maximum of 30mins per day and they have every third day off. If in that 30 mins the koala seems restless,  or is having a bad day,they will go straight home. This system is strictly followed by all staff. The koalas don't mind being handled as they experience it from a young age. All our staff are highly trained and the needs of the koalas are their top concern.

What other animals can I hold? You can hold a snake, an owl or an eagle. You can also hold baby chickens and guinea pigs in the barnyard and handfeed kangaroos and wallabies in the reserve. At the wild lorikeet feeding area, you may be lucky enough to have one of the birds land on you!

Can I adopt a koala? 
You can adopt a Lone Pine Koala through the Australian Koala Foundation. You can find out more information at www.savethekoala.com.

Do you hold corporate events and functions at the sanctuary? 
Yes we offer a unique function venue and unforgettable wildlife experiences. We also offer functions after hours. Minimum numbers do apply. If you would like to know more, please contact the marketing department: This email address is being protected from spambots. You need JavaScript enabled to view it.

Can I have my child's birthday party there? 
Yes we do offer birthday party packages. Visit for more information and to download a booking form.

How do I apply to work at Lone Pine? 
Retail positions are often advertised on seek.com.au and will also be advertised on our website. For wildlife positions, volunteering is often required before starting paid work. You can find out more about volunteering on our website under the Experiences menu.

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